Telephone communication is always about people. You only get one chance to make a good impression with new customers.
Our people are our clients’ calling card. Our agents are an extension of your organisation, which is why we invest a great deal in them.
We make sure that all of our telemarketing professionals are trained so that they have the right basic skills. They follow systematic training to be able to work for specific clients and projects.
A designated call team for telemarketing
Our people always work in a set team for only one or two clients. Thanks to this focus, they know the company through and through.
Our telemarketers are not robots who rattle off a rehearsed script. Because everyone knows his or her customer through and through, no digital scripts are required when we call. This allows the agents to respond accurately and with a sympathetic ear to the reactions of their conversational partner on the other end of the line.
We believe in quality over quantity. That’s why our telemarketers (over age 35) are permanent employees and not students or temporary workers. These are all senior (in age, experience and tone-of-voice) telemarketing professionals who know how to pique interest without being irritating. We give them the room they need so that every project always goes according to the client’s wishes and which enables them to become increasingly familiar with the client.