Privacy policy

Tele-Sales Direct BV will process your personal data when you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data that we process:

• First and last name
• Gender
• Address information
• Telephone number
• Email address
• IP address
• Location information
• Information about your activities on our website Internet browser and device type

How long we save the personal data
Tele-Sales Direct BV will not save your personal data for longer than is strictly necessary to fulfil the objectives for which your data are collected. We define the following retention periods for the following (categories of) personal data:

• Job application information, at most one year after the application (see also further in this statement).
• Personnel data, at most five years post-employment; this is the legal retention period.
• Company-related information (including contact person), at most ten years after the end of the service provision.
• Email addresses provided for marketing purposes, unlimited until the email holder unsubscribes.

Sharing of personal data with third parties
Tele-Sales Direct BV will not sell your data to third parties and will only provide these data if this is necessary to execute our agreement with you or to fulfil a legal obligation. We conclude a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. Tele-Sales Direct remains responsible for this processing. Tele-Sales Direct BV provides a service whereby the content of the provided data can be supplied according to the customer’s wishes. That is why Tele-Sales Direct does not rule out the possibility of data other than the types of data mentioned above being provided to it for performing the service. Tele-Sales Direct is the ‘processor’ of these data pursuant to the Dutch Data Protection Act (AVG). The objective and basis on which we process personal data Tele-Sales Direct BV will process your personal data for the following objectives:

• To perform our services;
• To handle payments;
• To send a newsletter and/or advertising folder;
• To be able to call or email you if this is necessary to perform our services;
• To inform you about changes to our services and products;
• To supply you with goods and services, Tele-Sales Direct BV also processes personal data if we are legally obligated to do this, such as data we need for our tax returns.

Special and/or sensitive personal data that we process
It is not the intent of our website and/or service to collect data about people younger than 16. Tele-Sales Direct BV provides a service whereby the content of the provided data can be supplied according to the customer’s wishes. That is why Tele-Sales Direct does not rule out the possibility of data other than the types of data mentioned above being provided to it for performing the service. Tele-Sales Direct is the ‘processor’ of these data pursuant to the Dutch Data Protection Act (AVG). The objective and basis on which we process personal data Tele-Sales Direct BV will process your personal data for the following objectives:

• To perform our services;
• To handle payments;
• To send a newsletter and/or advertising folder;
• To be able to call or email you if this is necessary to perform our services;
• To inform you about changes to our services and products;
• To supply you with goods and services, Tele-Sales Direct BV also processes personal data if we are legally obligated to do this, such as data we need for our tax returns.

Special and/or sensitive personal data that we process It is not the intent of our website and/or service to collect data about people younger than 16.

Cookies, or similar technologies, that we use
Tele-Sales Direct BV only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is saved on your computer, tablet or smartphone when you first visit this website. The cookies we use are required for the technical processing of the website and for your convenience. They ensure that the website works correctly and remembers your preferences, for example. We can also optimise our website using this information.
You can unsubscribe from cookies by configuring your Internet browser so that it no longer saves cookies. You can also delete all previously saved information by configuring your browser’s settings. Tele-Sales Direct also uses Google Analytics to analyse how users use the site. The information about your use of the website generated by the cookie (including your IP address) will be transferred to and saved by Google on servers in the U.S. Google uses this information to keep track of how you use the website, generate reports about website activity for website operators and offer other services regarding website activity and Internet use. See Google’s privacy policy for more information or Google Analytics’ specific privacy policy.

Viewing, modifying or deleting data
You have the right to view, correct or delete your personal data. You also have the right to revoke your consent to the data processing or object to the processing of your personal data by Tele-Sales Direct BV, and you have the right to data portability. This means that you can submit a request for us to send the personal data we have saved about you in a computer file to you or another organisation you specify. You can send a request for the viewing, correction, deletion or data transfer of your personal data or a request to revoke your consent or an objection to the processing of your personal data to privacy@telesalesdirect.nl. After we have received your request, we will respond as soon as possible, within four weeks at the latest. We may ask you for a copy of your ID in order to be sure that it was you who submitted the request.

How we secure personal data
Tele-Sales Direct BV takes the protection of your data seriously and takes suitable measures to prevent misuse, loss, unauthorised access, undesired disclosure and unauthorised changes. We work with the latest security standards and are in the process of obtaining ISO27001 certification. In addition, we ensure that the data you share with us is only saved in the EU. If you nevertheless feel that your data are not properly secured or there are indications of misuse, please contact our customer service department or send an email to privacy@telesalesdirect.nl.

Job applications at Tele-Sales Direct BV
If you respond to one of our job openings, you won’t want your information to be used for processes of which you are unaware. This is why we like to inform you about what happens with your data. To make the application process go as smoothly as possible, we need the following information from you:

• Contact details (name, address, date of birth, phone number, email address, etc.)
• Availability
• Detailed CV (including education and work experience)

Furthermore, by sending us your application you are granting us permission to perform an online screening as part of the application process (including LinkedIn, etc.). We will not share your data with third parties for commercial purposes. Only third parties that help us find new employees will sometimes require access to (parts of) your data.
We will make sure that these third parties handle your data with care and follow all the rules. If you do not become our new employee immediately, we will still want to save your data because there may be a job opening for you in the future. That’s why we will save your personal data for at most one year after the end of the application procedure. Do you have questions, comments or complaints about the protection of your personal data during the application procedure? Please send an email to privacy@telesalesdirect.nl